Notes from the workshop.
What we have learned shipping systems into businesses where downtime has a price. Written for operators, not for search engines.
Your till should not care whether the internet is up
Cloud POS vendors treat connectivity as a given. Anyone who has run a counter during an outage knows better — and the fix is not complicated.
Migrating off WordPress: what actually happens to your rankings
The fear is always the same — that a rebuild costs you the search traffic you spent years earning. Here is what genuinely determines whether that happens.
Buy versus build: the honest version
We are a custom software studio, so treat this with appropriate suspicion. But most businesses asking us to build something should buy instead.
What a no-show actually costs, and why deposits work
Appointment businesses tend to underestimate no-shows by a factor of three, because they count the missed fee and nothing else.
Why your staff are working around the new system
It is almost never resistance to change. It is usually that the system costs them more time than it saves them, and they are right.
Traceability is not paperwork, it is a four-minute answer
Food businesses treat batch traceability as a compliance burden. The businesses that digitise it discover it was a margin tool all along.